Steve Madden Return Policies [Due to Wrong Sizing]

We regret to hear that the product you have purchased does not meet your expectation. Kindly be informed that we do not offer return and/or exchange due to wrong sizing as per our return policy. Alternatively, you may request Return and Refund (Digital Voucher) and it is subject to approval. Kindly find the terms and condition as below:

1. You are required to return the item and make a new order of the same item (subject to stock availability) with a new size you opt to receive.

2. The return shipping fee will NOT be refunded as it shall be borne by customer.

3. We will NOT be responsible for the availability, price or promotional changes of the same product in Steve Madden website as our promotions vary according to terms and condition.

4. Once the returned item had been received at our warehouse and had completed quality check process, refund will be initiated for eligible returned item. In order for a return to be eligible, it must meet the following requirements.

• The return item must be unused and unworn, in the original condition and in original packaging with complete accessories (If any).
• The original packaging (Steve Madden Shoe Box) must also be returned in its original condition and must not be marked, labelled, damaged, or taped.
• Reasonable care must be taken when packaging the returned item to ensure both return item and the packaging are not damaged in transit.

5. Refund will only be in the form of a digital voucher, with the same value paid for the returned item, valid for 30 days from the date of issuance. The digital voucher can only be used once for your next online purchase.

6. If your returned item is not eligible, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

If you AGREE to the above terms and condition, kindly provide us the below details:

• 6 pictures of the original product condition and barcode (Refer attached sample pictures)
  

Below is the guideline on providing the 6 images to us. Appreciate to snap these images under a good lighting:

Picture 1 - Left side view of the shoe
Picture 2 - Bottom view of the shoe [where the sole of the shoe can be clearly seen]
Picture 3 - Right side view of the shoe
Picture 4 - Top full view of the shoe [where the brand name can be seen]
Picture 5 - Side image of the shoe box [where the barcode and shoe size can be seen]
Picture 6 - Image after placing the shoes inside the box and covered with the dust paper

If you are agreeable to the stated terms and condition, kindly select the option "submit a ticket" on your top right. Fill in your email address, name, acknowledgement and attach the images of products.